VERIFYHUB

Privacy Policy

Effective date: April 7, 2024

VerifyHub (“VerifyHub,” “we,” “us,” or “our”) provides online digital services and account-related products through this website. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when you visit our website, contact us, or place an order.

1. Information we collect

Depending on how you use the website, we may collect:

Contact information: your name, email address, telephone number, and the details you include in a support request.
Order information: the product or service selected, order details, delivery information, communications, and records needed to provide support.
Payment information: payment status and transaction references. Payment details may be collected and processed directly by the payment provider; we do not intend to store complete card numbers on our own systems.
Technical information: IP address, browser and device information, approximate location, pages viewed, referral information, and basic security or diagnostic logs.
Communications: messages sent through email, Telegram, telephone, contact forms, or other support channels.

2. How we use information

We may use information to:

process and manage orders, payments, delivery, replacements, and refunds;
respond to questions and provide customer support;
maintain website functionality, security, fraud prevention, and troubleshooting;
send service-related messages, including order confirmations and important policy updates;
improve our products, website, and customer experience; and
comply with legal obligations and protect our rights, customers, and business.

3. Legal bases and permissions

Where privacy law requires a legal basis, we may process information because it is necessary to provide a requested service or perform a contract, to comply with a legal obligation, for our legitimate interests in operating and securing the website, or because you have given consent. You may withdraw consent where processing relies on consent.

4. Sharing information

We do not sell personal information. We may share limited information with service providers that help us operate, including payment processors, hosting and infrastructure providers, analytics or security providers, delivery or support partners, and professional advisers. These providers may use information only to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, to respond to lawful requests, to investigate suspected fraud or abuse, or in connection with a merger, sale, financing, or other transfer of part of our business.

5. Payments and third-party services

Payments and communications may take place through third-party services. Those providers process information under their own privacy policies and terms. We encourage you to review the policies of any payment, messaging, social-media, marketplace, or other platform you use.

Products involving third-party platforms must be used responsibly and in accordance with the relevant platform’s current rules, security requirements, and applicable law. We do not control the privacy practices, availability, or policies of third-party platforms.

6. Cookies and similar technologies

We may use cookies, local storage, and similar technologies to keep the website working, remember basic preferences, secure sessions, understand website use, and improve performance. You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data retention and security

We keep information only for as long as reasonably necessary for the purposes described in this policy, including order records, support, accounting, dispute resolution, security, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

8. International processing

Our service providers or business operations may process information in countries other than the country where you live. Where required, we take reasonable steps to provide appropriate safeguards for international transfers.

9. Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also unsubscribe from non-essential marketing messages. To make a request, contact us using the details below. We may need to verify your identity before completing a request, and some information may be retained where required by law or needed for legitimate business purposes.

10. Children’s privacy

Our website and services are not directed to children under 13, or the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

11. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Your continued use of the website after an update means the updated policy applies to future use.

12. Contact us

If you have a privacy question or request, contact VerifyHub: