VERIFYHUB

Refund and Returns Policy

Effective date: April 7, 2024

VerifyHub provides digital products and account-related services. Because digital products may be delivered and accessed electronically, this policy explains when a refund, replacement, or other resolution may be available.

1. Before you order

Please review the product description, available options, pricing, and any stated requirements before completing payment. If you are unsure whether a product is suitable for your intended use, contact support before ordering.

2. When a refund may be available

You may request a refund when:

the order has not yet been delivered and we are unable to fulfill it;
we delivered an item that materially differs from the product or option you purchased;
the delivered item is inaccessible at the time of delivery and our support team cannot provide a working replacement within a reasonable period; or
a refund is required by applicable consumer-protection law.

3. Replacements and troubleshooting

Where appropriate, we may first offer assistance, account recovery guidance, or a replacement of comparable value. A replacement may be the quickest resolution for a technical access problem or an issue reported shortly after delivery.

4. Situations generally not eligible for a refund

Refunds are generally not available when:

the order was delivered as described and access was provided;
you changed your mind after receiving or using a digital product;
the problem resulted from changing login details, sharing access, misuse, neglect, or use that violates a third-party platform’s rules;
you did not provide accurate delivery or contact information;
you selected the wrong product, region, age, account type, or other option; or
the request is made after an unreasonable delay or after the account has been materially used or transferred.

Nothing in this policy limits rights that cannot legally be excluded.

5. Requesting a refund or replacement

Contact us as soon as possible with your order details, the email used at checkout, the product and option selected, and a clear description of the issue. For security, do not send complete payment-card numbers or unnecessary passwords in a support message. We may request reasonable evidence, such as an order reference or screenshot showing the access problem.

6. Review and processing

We review requests individually and normally respond within 3 business days. If approved, refunds are sent to the original payment method where possible. Your payment provider may require additional time to post the refund. If a replacement is approved, delivery timing will be confirmed by support.

7. Payment disputes and chargebacks

Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue. We reserve the right to provide order and delivery records to a payment processor or financial institution when responding to a dispute or suspected fraud.

8. Third-party platform changes

Third-party platforms may change their policies, verification requirements, features, or access controls. We cannot guarantee that a third-party service will remain available or operate identically after delivery. Customers are responsible for using any delivered service lawfully and in accordance with the relevant platform’s current terms.

9. Contact us

For refund, replacement, or order-support requests, contact VerifyHub: